Everytime I try to install HP Protecttools it keeps saying it’s incompatible!! Europe, Middle East, Africa. Which is complete nonsense. Install and enroll fingerprints by Chris on 24 September Reply Is there a way to just install the fingerprint reader? I haven’t come across this myself, but you may want to try starting the service manually; give this a try:

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All I want to do is use the fingerprint scanner! Is my Windows version bit or bit? The fingerprint reader works out of the box with the drivers installed by Windows, configuring it in Windows Hello.

HP EliteBook 8530w Palmrest w/ Touchpad Trackpad & Fingerprint Reader 502335-001

Select the desired files and choose ‘Download files’ to start a batch download. I then took the drastic step of asking for assistance, using HP’s Active Chat facility.

I’ve already spent 20 hours downloading, installing, un-installing and rebooting my laptop through HP’s maze of sp’s etc. Here are key excerpts from my chat session with Vijay:.

HP Customer Support – Software and Driver Downloads

When I try to install HP Protectools Manager I get the error that the installation wizard was interrupted and the installation is not complete. This was a Fingerprint Scanner Verification Driver which won’t unpack because the file is corrupt Select an operating system and version to fngerprint available software for this product. HP has scanned your product but currently has no suggestions for driver updates.


We were unable to retrieve the list of drivers for your product.

Not sure which drivers to choose? Install and enroll fingerprints. Client Management Solutions in English. I installed the fingerprint reader app and after rebooting to complete the installation process the screen just flickers with the fingerpeint appearing with the loading but doesnt show the space to type the password.

I’m wondering whether there’s any chance of compatibility there, you see. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Asia Pacific and Oceania.

Which is complete nonsense. We were unable to find any drivers for your product.

This page requires Javascript. And when i m installing framework 4.

Choose ‘Refresh’ to update the list. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products elittebook provide quick access to support information and solutions.


Let HP identify any out-of-date or missing drivers and software. The list of recommended drivers for your product has not changed since the last time you visited this eligebook.

Elitebook w Fingerprint Sensor Problem / or May be Block – HP Support Community –

I know what you mean Chris. There must be a way to use the reader but fingerrint have to install anything from HP in the process. Javascript is disabled in this browser.

At first they told me to buy HP Protecttools Manager, then they sent me a “solution”.

HP EliteBook w Mobile Workstation – Driver Downloads | HP® Customer Support

Open download list Thank you very much for sharing this info, it helped me a lot. This could take up to 3 minutes, depending on your computer and connection speed.

I’ve posted an update about compatibility on Windows 8. Email list of drivers.